The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. Donna Reneau worked her final shift as a 9-1-1 dispatcher that morning, having given her two-week notice already. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. Next, read about the boy who called 911 on his parents for making him eat a salad. By the time rescue crews were able to secure the car, Stevens had drowned. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. Luke Kenton For Dailymail.com She was also heard in the call telling Stevens to "shut up.". "I do forgive her, even though it's hard," said Rebeca. 24/7 coverage of breaking news and live events. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! She makes me sick. Feel like youre always looking at a screen? 5NEWS has obtained an exit interview. An internal. This story was reported from Cincinnati. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Published August 31, 2019. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. The woman's call was answered by dispatcher Donna Reneau (pictured above), who was working her last shift as a 911 operator after she resigned earlier this month. 'It's a tragic thing, I understand that. . Police have called the dispatcher, Donna Reneau, "callous and uncaring," reported USA Today.. Stevens called at around 4:30 a.m. and said that she was in an emergency situation. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . 'Am I not on the phone with you trying to get you some help?' An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Reneau had turned in her. He said this emphasizes the need for more telecommunication training. Thank you for your dedicated service Donna'! Responders begin trying to get to vehicle, donning life vests and ropes. Stevens eventually drowned. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. (P. "Will you pray with me?" Flamingos form CLIQUES with like-minded pals, study finds. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. The family has set up a GoFundMe page to benefit Stevens' husband, Marcus Stevens. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Reneau said, "The ability to help people in a time of an emergency." We've received your submission. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. 'You're not the only one who has been stuck in the water. This petition starter stood up and took action. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Operator Donna Reneau took that call at 4:38am. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. She begged for the dispatcher to send help and said she was scared. Please consult your doctor before taking any action. Miss Debbie' before saying 'Oh my god. He needs to be fired. Stevens called 911 . So calm down'. By She was later found dead. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. Emily Crane For Dailymail.com Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. 5.16am: Rescue boat arrives and is launched. Debra Stevens repeatedly asked for help during the call, but was . The call happened on Reneau's final shift. This advertisement has not loaded yet, but your article continues below. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? "She was brokenhearted.". 911 dispatcher, Donna Reneau, who was working . That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. All Rights Reserved. "I've never had anything happen like this before. Example video title will go here for this video. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. She says the vehicle is now moving in the water. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 4.41am: Fire department is dispatched to the scene. Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. At one point, Stevens got frantic and had this exchange with the dispatcher. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. But Reneau's handling of the dying woman's call has opened a . I don't know how you didn't see it, you had to go right over it. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Reneau could be heard telling Stevens to stop crying and calm down. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. His parents should be apologizing for foisting a criminal like him upon American society. We've received your submission. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? She was still genuine and sincere and kind and lovingand respectful.". According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. Every police officer on duty is busy on other calls. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. 5.58am: Rescuers get to vehicle and remove Stevens' body. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. They just weren't able to get to her on time, Mitchell said. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." She was later found dead. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. She's a former 911 dispatcher who used to save lives with her calls daily. There was no investigation by her former employers, since she no longer worked there. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Forget turnipsnow eat SQUIRREL! Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Reneau said she realized she should not have said some of the things she did.. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. See additional information. DONNA RENEAU. Please help me. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. They're not going to get themselves in danger just because you put yourself in danger'. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. 'No evidence of criminal negligence or activities on former Operator Reneau's part. , updated The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. FORT SMITH, Ark. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. 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"She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. Bettering work conditions When Stevens called, the Fort Smith Police Department staff was stretched thin. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. Reneau also told the two she would be paid four-times more working as a cardiac sonographer than as a Fort Smith dispatcher. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Since that time she has become an essential member of the unit with experience and knowledge', the post reads. The Fort Smith Police Department are sweeping this under the table and refusing to take any criminal action against their employee who failed to do her job and caused a death as a result. When asked, "What did you like most about your job?" A date has not been set for a memorial service for Stevens. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. When we are unsuccessful, it hurts.". They just weren't able to get to her on time,' Mitchell said. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. But even in their deepest grief, the family has a message of forgiveness for Reneau. Reneau put in her two weeks notice before the woman's drowning, and. 2023byTango Publishing Corporation All Rights Reserved. https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. She's under water now.'. vtskeersttning resorb. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. Reneau told investigators that she needed to be so stern to get important information from Stevens. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. A . Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. 'To know you have helped someone that needed it gives you a great feeling. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. Who is Donna Reneau? Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. I don't know why you're freaking out.". I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. The water just didn't appear', Reneau said. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. ", RELATED:Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Reneau scolded her for not being more careful and for not knowing the area. Stevens had been. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. I dont want to die, she repeated. She begged for the dispatcher to send help and said she was scared. Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. He suggested that perhaps Reneau underestimated the urgency of the call. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Is there maybe things we need to look at in our response? Frantic Families Trapped in Their Homes and Running Out of Food After Massive Snowstorm Cripples California, 3 Female Bodybuilders Say League Owner's Son Sexually Exploited Them While Their Careers Hung in the Balance, Innocent Michigan Man, 71, Walks Free After 2 Decades in Prison Thanks to True Crime Coverage of His Case, Lindsay Clancy: Timeline of Events in the Case of Massachusetts Mom Accused of Killing Her 3 Children, Abby Choi Case: Police Scour Landfill Searching for Dismembered Model's Missing Torso, Hands and Arms, 2 Missing Women Found Alive by Maine Game Wardens After Being Stuck in Their Car in Freezing Temperatures. Her car had been swept . Investigators that she needed to be so stern to get to the Fire.... Marcus Stevens edited version of the unit with experience and knowledge ', Reneau she. 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