The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. Professional Gaming & Can Build A Career In It. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. :). Covered in a rich leather looking suede with a plush hand. Needless to say, we won't risk making another La-Z-boy purchase. We are excited to get our very first lazy boy recliner rocker in leather with lumbar support. Here is what it offers: Two colors - Choose between neutral granite and luxurious walnut. Leather grade, size, firm to soft. I needed to replace my recliner because I am unable to raise the leg rest anymore. I bought the Lazy boy chair thinking that it would last for some time since I thought they were well made. We are DONE with this company. Items were brought out, while the delivery crew moved my old furniture to the garage at my request. I have called several times only to be on hold forever. Tomi Webber was great . Is anyone else seeing their furniture looking bad for NO reason? Josh said he's seen better and he's seen worse (?!) Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". They farm out repairs to a company called "Comfort Care" who has no concern about doing the job correctly. The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. Really close to food and shopping. I was greeted by Minh, the store manager. It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. Spent my money at a longtime local store instead. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. recliner that can be placed any closer than 8 from the wall. I would defiantly by a La-Z-Boy again I will just use another store. We have been trying to get them to put the pieces together for months. I received the BEST customer service from Mario P.!!! Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. We noticed the clearance prices which were surprisingly affordable. Check Price on Amazon Best Wing Back Recliner If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. I said i never expected that a 4500 set would break in 8 mo and 13 months. When we were satisfied with the choice, the price was way more than I expected. 3-position locking legrest for added safety and support. They obviously work well together and are very interested in their customers experience. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! It would cost $120 for the repair. | Weight limit - 500 lbs. He had just a few preliminary questions when we walked in the door . This is furniture we really use. This morning, I went to the original document and dialed the wrong (mistyped) phone number that I had corrected several times). Very professional and friendly service, he even sent. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). Extremely comfortable! They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. Kelly saw us and left her meeting. Treated us like our sale mattered. Then call the furniture store and tell them they're free to come pick up their junk. Punkie M. We had an excellent experience with Patty. Do not order if you expect to get a timely order. Wanted to exchange one, would not give a penny credit towards a new purchase. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. It's not the overstuffed, traditional La-Z-Boy. bcb_flux 6 yr. ago. The center front cushion of our couch collapsed in less than 3 years. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. We found what we wanted. No where near the quality we have gotten in the past. Once I got through to her she jumped right on the problem and made it right. The units looked very nice and comfortable in the showroom. I talked to a sales person they said to use it for a while and see if it got better, it did not. He said he would put in for the replacement. They have a lifetime warranty. We are loyal customers of Lazy Boy. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. When asking to speak with manager I am advised he isn't there and will call you back. I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. The cushioning stuffing has gone flat. Today, August 12 I have been on hold so far 1 hour and 10 minutes. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. Not even done paying for these couches and the cushions are already flat and material is wearing thin. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! Now 2 months later, the dye has come off parts of the head piece. What is expected from you? So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. Store Gave Me A Number To Call For Service. Delivery finally arrives, some guys come out and slap the pieces together like legos. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. They said Lazy Boy will say it is normal wear and tear. Do I spend money on another flight and again leave a condo we are paying big money for? Contemporary, Mid-Century Modern, Transitional or . The prices were great, and Doug was so awesome and helpful. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. We purchased our furniture from Linda. I went looking for a recliner to replace one that broke. Poor workmanship incomplete and stained. Here is a link that might be useful: leathercraft recliners. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. Bought my last one from this showroom. She said I will bring you my work sheet. Service/Design/Furniture - 5 STARS! My furniture store said England would not allowthem to return it. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. Bought boy one get one free. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. They're also strict about their warranties. Double-Locking Footrest. I later returned with my wife who decided to price out a couch as well. I called back in 2 more weeks, and was told that the chairs were still being manufactured. The recliner is nice but the couch & loveseat are definitely not. Paid more but has life time warranty on everything. We also bought a warranty for $1000 for the two pieces. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" Very helpful and friendly, got me every discount he could. Patty knows how to treat a customer. We are happy with it. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. I have carried Lane, Berkline, Benchcraft, and England (a subsidiary of La-Z-Boy) and they all do not stack up to Best and flex steel in quality and they are generally bad in getting warranty work done. Looks great but the leather has various stains that look like spill marks. No call back yet again. All the connections are tight, and the other side works fine. I had a set of rocking recliners delivered in July 2022. The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. I simply couldn't afford both the recliner and couch. Have had for around 3 months now, still love it. La-z-Boy used to make the best and greatest recliner in the world until the 90s. I just ordered 2 recliners. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. The material and comfort is very worth it. Frank suggested another and worked perfectly. Go get a Flexsteel instead! I have called their service department more than a dozen times, they never call back, no resolution. This visit was an absolute breeze. Lane Home Furnishings Lift Recliner. We still prefer Lazyboy. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. Despite the fact that both are still in excellent condition, I've never really liked them. All in all, great experience. Quick Links About Flexsteel Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. I doubt that I will ever purchase anything further from LazyBoy. He pointed us in the general direction of what we were looking for and let us roam. Rebecca realized we were not high dollar customers. We moved and wanted a different color in our new house. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. We called our sales representative, Max Cline, literally 20 times. 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