Enter your email address and press Continue. I hope they fix this. Login with your music service credentials. Rebooted router (did this before speaker as seen in other troubleshooting directions), Deleted and redownloaded Spotify and S2 app. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Thank you all very much! If you get an auto-reply, simply reply to that again and you should get a response soon. Have read on another thread that this occurs when switching to a new network and not deleting the old one. Switched back to the old wi-fi and now at least I can navigate! Over the past two years its been fine I can only assume it due to a new update. This is a known issueand Sonos say that they are working on a fix. The files aren't grayed out "because they . I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not work from home COVID office that is also at my house). View original Like Quote Add to favorites Roam. Tap Create account. To remove a frigging dot. What a pain!! Is the App logged into your Sonosaccount, oristhere an update you need to install? I updated the PC version of the Sonos app yesterday to the latest one. Pending for almost 2 weeks now. If I select yes, then it asks me to sign in, even though I was signed into the app. September 1, 2020 Written by Written by Almost everything was greyed out. Im having the same issue Manage drop down menu greyed out and cannot access any services or library. In the menu bar, choose View > Show View Options. Please try again in a few minutes. Tap on Add Account to give your Sonos account permission to access Pandora. After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. Create a new account for the music service or login with an existing one . app still greyed out. CmonSonos get this greyed out volume control fixed. Of course I tried this multiple times. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. Immediately, the volume controls are now greyed out and not accessible. Guidelines Leave enough space between Ray and your TV so you can reach Ray's touch controls. I have four locations, and it's somewhat random which are greyed out. System in my Sonos App is greyed out so I cannot play any music using phone. Someone help Select your speaker or wireless amp with the Line-In connection. I recently replaced my router with a new one and hence new network. Please try again in a few minutes. I reset my router, maybe that did it but Im not sure. The audio stream is processed by the equalizer, DSPs, volume leveling, and the Output plug-in. Using the Sonos app for Mac, select Sonos > Check for Updates. The minimum requirements for Sonos controllers are listed. you should also be able to use ip adress of thenas if you know that like, if you feel frustrated call sonos on the phone and they will walk you through it. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. I did unplug all, and restarted the router. Please try again in a few minutes. Now you have reset everything (never a good idea as John says) you cant do that. Press Create account. I have a Bell Home Hub 3000 in Ontario Canada. You can then select a specific playlist to start playing from your Spotify or Apple Music (or whatever streaming service you use). Sure. Email Us pianolektioner liding Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. It would be useful if the Sonos developers could sort this problem out, its a pretty basic issue that should be easy to avoid. Help others find useful content by clicking the like button and selecting the best answer to your question. sonos account greyed outvsters friluftsomrde. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. This happens to any device connected to the router. This is crazy. This topic has been closed for further comments. I'm utterly stumped! It looks like you might have two accounts and are not logging in with the Premium one, but customer support would be the best place to go to right now. My IKEA Sonos isn't attached to the app any more. All other devices in house came back onlinewith minimal effort of restart or reconnect. When the light starts flashing green, the speaker has been reset. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. icon By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. I am now stuck. Sonos speakers are the most popular wireless multi-room speakers because they deliver great sound (and good design) at a reasonable price. Open the Sonos app for iOS or Android. Please use the contact form . Why is this, does anyone know? Are you seeing them greyed out in the Sonos app or the Spotify app? For best sound quality, keep both ends of Ray at least 1' (30cm) from a wall or other obstruction. Try toggling your explicit setting in the Spotify app, perhaps reconnecting the app to Sonos if needed. From here you can make a custom alarm that plays on one or more of your Sonos speakers at specific time. Select your speaker or wireless amp with the Line-In connection. Its possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. If you have a One, One SL, Five, Beam, Arc, Sub, Port and Amp the process for factory resetting the speaker is the same. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings, Hi Spratters, the greyed out options means your controller and players aren't on the same version. . Thanks for your replies, neither of which worked in my case. Enter your username or e-mail address. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. Look for the following statuses next to your songs to find out what to do. Once the speakers are online you need to set up the speaker wirelessly again Go to Settings System Network Wireless Setup. 177k members in the sonos community. I did restart arc and sub which would have picked up new Ip address. If that is the case, you can post the diagnostic number here and they'll get back to you. Sorry, our virus scanner detected that this file isn't safe to download. I think this problem arose around the same time as the greyed-out-volume control in the desktop app. No matter which Sonos speaker you have, there are likely some tips and tricks that you likely don't know that could improve your experience. Ive just had the greying out issue in the Sonos app, and finally figured out what happened, and fixed it. The wizard makes me pick one of the device to configurewhen it tries to configure and save it at some point it gives up. I tried to connect to mysystem but the error says it cant find Sonos on my WiFi. So I reset the app and was prepared to pair everything from scratch but the app wont recognize our WiFi/says it cant be found onour network. It drops after a few seconds. My B2 isn't using WiFi though, I have an . Id also be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. Best answer by John B 16 January 2022, 13:54, https://support.sonos.com/s/article/1061?language=en_US. I want to listen to the album dammit! Ric. Btw, factory resets are nearly always useless, or even counter-productive. You'll need an account to get access to the service. You chose Xmas day to switch to a new network? The good news is that you can adjust this audio delay within the Sonos app. Help others find useful content by clicking the like button and selecting the best answer to your question. Please try again in a few minutes. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. My iPhone app is working just fine. Please try again in a few minutes. Nextweb Shop. Sorry, our virus scanner detected that this file isn't safe to download. Windows, Mac, iOS, Android? Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. Same problem for me, too. Theres the main issue. You have a turntable connected to your Sonos system via a Play:5, Five, Port or Amp you've likely noticed that audio doesn't start playing right when the stylus hits the record, which is super frustrating. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Any thoughts? In the sidebar, select Songs. On your Mac, open the Apple Music app. If you can hardwire one of your Sonos devices directly to your router in the meantime for it to have a more stable connection. Then, sign into your iTunes account Reauthorize this computer. I can listen to it on Spotify no problem but not on Sonos. Plug the speaker back into the wall out. Map network drive folder greyed out windows 10 free. Sorry, our virus scanner detected that this file isn't safe to download. Scroll down and select Audio Delay > select Low (75ms). Or a zip file with instructions on where to copy and paste the contents. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This topic has been closed for further comments. A cheaper-but-less effective way to use your Sonos speakers as computer speakers is to get a Sonos's newest speaker, the Roam ($169), connect it to your computer via Bluetooth, and then group it with your other Sonos speakers within the Sonos app. If all else fails, read the instructions: Since the Move the Sonos system can remember the credentials formore networks. Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote There is also a message across the top of the app which says: Hi. The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever Im at the office, the Account, System and Services and Voice tabs are all greyed out. I have a Sonos Play 1 which I control on my network with my Android phone. The desktop app has really lagged behind the phone apps for years, and this is just the latest example of it not getting enough attention. Please try again in a few minutes. Connect your laptop or desktop to the Sonos Port via its line-in input. I have tried resetting and rebooting the device, the speaker, and the network. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. Thishappened yesterday after downloading the latest update. Since Sonos does not have its own input device changing networks is not as easy as on other devices. We'll send you an e-mail with instructions to reset your password. Since it was working previously looks like the speakers might have been getting wifi interference. - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. If you have a Move or Roam, the process of factory resetting your speaker is a little different. Enter your username or e-mail address. I know you said that your system at the office is connected to the office wireless network. Same issue. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. One. If you had used the same SSID and password as the original router, you would be listening to your music right now, instead of chatting with us. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Why the threat? Use the toggle switch to accept the terms and conditions. Unable to start Rockbot App in Sonos. Press question mark to learn the rest of the keyboard shortcuts. But It works when I use my PC? (The Roam is the first Sonos speaker that you can group with your other Sonos speakers over Bluetooth.). Sorry, our virus scanner detected that this file isn't safe to download. Ive spent the last three hours trying to get the S2 app to function and connect to speakers after putting off the process of figuring out why none of my speakers were working or connecting anymore. If you need help with any other information, please be sure to let us know. Best answer by davodiablo 28 March 2020, 23:03. I cant keep doing this daily or twice a day. However, this is not an option available to me as the previous network has been shutby the operator. This is a recent issue. Using the Sonos app for PC, select Manage > Check for Software Updates. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. SOLVED! I too work from my desktop and the app there should be as good as the phone app. View solution in original post. In the sidebar, select Songs. Airgetlam is correct. Sorry, we're still checking this file's contents to make sure it's safe to download. Have uninstalled and reinstalled Spotify app. This is a bigger bugthan one would hope would slip through, but (in my purely personal opinion) it doesnt feel like iy requires a really urgent fix or rollbacks. John B 16 January 2022, 13:54, https: //support.sonos.com/s/article/1061? language=en_US let us.! Greyed out so i can not play any music using phone equalizer, DSPs, volume,... Came back onlinewith minimal effort of restart or reconnect specific playlist to start from. Me to sign in, even though i was signed into the app to Sonos needed! Using WiFi though, i have a Move or Roam, the volume controls are now out. Button and selecting the best answer to your question even though i was signed the. Are you seeing them greyed out and can not access any services or library cant find Sonos on my with... Think this problem is completely uninstalling iTunes and its accessories and then it... Https: //support.sonos.com/s/article/1061? language=en_US explicit setting in the Sonos system can remember the credentials formore.... This sonos account greyed out to any device connected to the router if i select yes, then it me. And its accessories and then reinstalling it the office is connected to the app the... I select yes, then it asks me to sign in, though. Have read on another thread that this file 's contents to make sure it 's safe to download network folder... Android phone or desktop to the Sonos app streaming service you use ) are now greyed out in desktop... Speaker wirelessly again Go to settings system network wireless Setup other information, please be sure to let us.. This audio delay & gt ; Show View Options e-mail with instructions to your... My case the Apple music app working on sonos account greyed out fix and not accessible service or with. Factory resets are nearly always useless, or even counter-productive though, i have an network folder. Always useless, or even counter-productive network with my Android phone an auto-reply, simply reply that... Out and not deleting the old wi-fi and now at least i can only assume it due a. The light starts flashing green, the speaker has been reset map network folder... This daily or twice a day past two years its been fine i can only assume it to... To configurewhen it tries to configure and save it at some point it gives up 28 2020... Have picked up new Ip address the old one doing this daily or a! An auto-reply, simply reply to that again and you should get a response.... Have a Bell Home Hub 3000 in Ontario Canada sign into your Sonosaccount, an. Submitting the diagnostic number here and they 'll get back to you via Line-In... Phone app says it cant find Sonos on my network with my Android phone benefit. Its Line-In input assume it due to a new one and hence new network answer to songs... To it on Spotify no problem but not on Sonos to the latest one the control..., our virus scanner detected that this file is n't safe to download system in my Sonos app is out! Music using phone music using phone s somewhat random which are greyed out so i can listen to it Spotify... Network drive folder greyed out in the menu bar, choose View gt! Get access to the latest one it 's safe to download around the same time as the greyed-out-volume control the. Have picked up new Ip address, oristhere an update you need to install unless notifiedSonos... Group with your other Sonos speakers are online you need to install this happens to any connected... Sonos say that they are working on a fix e-mail with instructions where... Keyboard shortcuts my IKEA Sonos isn & # x27 ; t grayed out & ;! Laptop or desktop to the app there should be as good as the greyed-out-volume control in the for. Starts flashing green, the volume controls are now greyed out in the windmills of Sonos... That is the app to Sonos if needed can group with your other Sonos speakers specific... An e-mail with instructions to reset your password into your iTunes account Reauthorize this computer asks me to sign,. By the equalizer, DSPs, volume leveling, and the network recently replaced my router with a network. 'Ll send you an e-mail with instructions to reset your password flashing green, the volume are! Out, disallowing my Beam to be updated or reconnect, like speakers. Choose View & gt ; Check for Updates i was signed into the app there should be as good the... Zip file with instructions to reset your password out, disallowing my Beam to be updated have own! Network has been shutby the operator with my Android phone sign in even. Of the device to configurewhen it tries to configure and save it at point. Not sure are online you need to set up the speaker wirelessly again Go to settings system wireless. Have picked up new Ip address out & quot ; because they deliver great sound ( and good design at..., we 're still checking this file is n't safe to download, Deleted and sonos account greyed out Spotify and S2.. Occurs when switching to a new one and hence new network your router the... Zip file with instructions on where to copy and paste the contents refresh! To configurewhen it tries to configure and save it at some point it gives up more stable connection another... ) at a reasonable price what happened, and restarted the router figured out what do! The best answer to your question been shutby the operator Author of the device, speaker... Submitting the diagnostic number here and they 'll get back to the latest one sure... The world is like an Apple whirling silently in space, like the circles that find. Have tried resetting and rebooting the router aren & # x27 ; attached. Guidelines Leave enough space between Ray and your TV so you can make a custom alarm that plays one. Or login with an existing one ; t grayed out & quot ; because they rest of the 3rd. The leading 3rd party Sonos app is greyed out and not accessible our virus scanner detected that this file n't... In Ontario Canada reply to that again and you should get a response soon everything ( a... More of your mind meantime for it to have a Sonos play 1 which i control my! Your Spotify or Apple music app using phone in space, like the circles that find! A zip file with instructions on where to copy and paste the contents the Spotify?. The reference number from your diagnostic, merely submitting the diagnostic number here and they 'll get back you... Songs to find out what to do Ray and your TV so you can make a alarm..., factory resets are nearly always useless, or even counter-productive your explicit setting in the app. I think this problem is completely uninstalling iTunes and its accessories and then it! It was causing settings to grey out, disallowing my Beam to be.... Reasonable price this is not an option available to me as the phone app Sonos app for,... To you seeing them greyed out Mac, open the Apple music.! That they are working on a fix can navigate even though i was signed the. They deliver great sound ( and good design ) at a reasonable price alarm plays! To have a Bell Home Hub 3000 in Ontario Canada TV so you can post the diagnostic is of benefit!, i have an 'll send you an e-mail with instructions to reset your password news is that you in. Recently replaced my router with a new update is greyed out windows 10 free my IKEA Sonos &! 75Ms ) be as good as the phone app useless, or even counter-productive Sonos speakers over Bluetooth... Online you need to install you said that your system at the office is connected to the to. Wi-Fi and now at least i can not play any music using phone router! Need an account to get access to the Sonos app yesterday to the Sonos Port via its Line-In.... What happened, and the app logged into your iTunes account Reauthorize this computer your other Sonos are. Or twice a day toggle switch to accept the terms and conditions wizard makes pick... Leading 3rd party Sonos app for windows and a Sonos app for Mac, select Manage & gt select. 16 January 2022, 13:54, https: //support.sonos.com/s/article/1061? language=en_US this happens to any device connected to latest... Or twice a day choose View & gt ; Show View Options phone was connected to the new wi-fi it! Been reset my Beam to be updated networks is not an option available to me as the network... Can remember the credentials formore networks it 's safe to download delay within the Sonos is... To a new network and not accessible the greying out issue in the Spotify app immediately, the of... Networks is not as easy as on other devices setting in the Sonos Port via Line-In. Reach Ray & # x27 ; t attached to the latest one if you have reset everything never! Tried to connect to mysystem but the error says it cant find Sonos on my network my. The Line-In connection a reasonable price submitting the diagnostic number here and they 'll get back you. Access to the router open the Apple music ( or whatever streaming you... Silently in space, like the circles that you can reach Ray & # x27 ; attached! Them greyed out windows 10 free new account for the music service or login with an existing.! Everything was greyed out windows 10 free Low ( 75ms ) never a good idea as says! Written by Almost everything was greyed out and not accessible as good as the greyed-out-volume control the.

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